A patient feedback report obtained by the Chief Minister’s Special Monitoring Unit has highlighted declining treatment standards at teaching hospitals across Punjab.
According to the report, 719 of 1,976 patients said free medicines were unavailable, while 622 complained duty doctors failed to treat them properly at hospitals.
It said 36 percent reported missing free medicines, and 31 percent raised complaints about lack of treatment at public sector hospitals during recent patient visits.
Mayo Hospital Lahore recorded the highest complaints of doctor non-cooperation, followed by Nishtar Hospital Multan and Children’s Hospital Lahore, the report said.
It added that Sahiwal Teaching Hospital, Sheikh Zayed Rahim Yar Khan, Jinnah Hospital Lahore, Bahawalpur Victoria Hospital, and Punjab Institute of Cardiology ranked high complaints.
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The Special Monitoring Unit submitted the patient feedback report on tertiary care hospitals to Chief Minister Maryam Nawaz and shared it with health authorities officially.
It sought appropriate action against negligence and requested a detailed report on corrective measures, directing that identified concerns be addressed promptly by relevant provincial authorities.
The report said the unit gathered citizens’ feedback through outbound calls using data provided by Punjab’s teaching hospitals for analysis to assess service delivery efficiency.
It noted hospitals recorded 3,576 incorrect contact numbers, causing difficulty in contacting patients, alongside complaints of medicines shortages and staff behaviour reported during feedback calls.
