Jazz minting Rs 250bn annually
Aftab Ahmed
Islamabad: Jazz Pakistan—the country’s largest telecom network—also retained the top position in a survey conducted by the regulator about quality of service with the maximum number of complaints. The CMO is also not paying heeds to the queries of the poor and voiceless consumers. Jazz is putting them in the dustbin, leaving the consumers to suffer further.
Out of the total complaints, the PTA’s survey results revealed shockingly that no complaints against Jazz—a subsidy of VEON—and had the biggest market share of 37% consumers in Pakistan is 57%. But PTA is just surveying on voice calls.
Jazz Pakistan, which minted Rs 197 billion from its 63 million mobile consumers and Rs 55 billion from data revenue in FY 2019. Jazz had also left all three competitors behind when PTA reported poor service quality in seven out of eight top cities. They include Lahore, Karachi, Islamabad, Faisalabad, Bahawar, and Rawalpindi.
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According to further details of the PTA survey, it pointed that Jazz consumers reported nearly 44% of the total complaints from Lahore, 15% from Karachi, 13% each from Islamabad & Faisalabad, 7% from Bahawalpur, 3% from Chakwal, and 5% from Rawalpindi.
About the non-provision of service—Coverage Issues—PTA reported that Jazz is again on the top of the list leaving the other three CMOs in the country with 50% complaints out of total complaints registered with the regulator.
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The cities where Jazz’s network had either coverage issues or non-provision of service include Karachi, Lahore, Jahania, Faisalabad, Gujranwala and Sargodha, the survey added.
Similarly, the survey highlighted that Jazz is again at the top with 59% complaints regarding billing issues either overcharging or complex tariff and consumers hailing from cities like Lahore Karachi, Islamabad, Multan, Rawalpindi, and Faisalabad complaints more to the regulator.