Telenor customers face 90% poor signal
Telenor— a Norwegian Teleco in Pakistan—is in the second position with 20% complaints of its consumer’s total registered online grievances at PTA’s portal.
Aftab Ahmed
Islamabad: Telenor went off-grid on Thursday due to multiple cuts in the optical cable in the South region.
Telenor Pakistan, which captured 28% market share, has a poor quality of service, non-provision of service, and billing issues in all major cities in the country, including Okara, Islamabad, Faisalabad, Sargodha, Karachi, Rawalpindi, and Lahore, the data added.
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Telenor has not achieved the threshold of 2Mbps user data throughput for 4G services and has also not met the confidence level of 90% of signal strength, said another survey of the Regulator, adding that the Operator has not met the threshold value of 6.5 seconds of call connection time and call completion ratio in urban and rural areas under the network of the operator.
Telenor, the first European Teleco, started operation in Pakistan back in 2004. The CMO has a poor quality of service, as complained by Islamabad’s consumers at the top. Similarly, the complaints registered from Faisalabad stood in the second position. Simultaneously, the rest of the cities’ complaints were reported as Lahore, Okara, Karachi, Sargodha, and Rawalpindi.
Similarly, Telenor receives only 10 % of non-provision of service (Coverage issues) in just three Faisalabad, Karachi, and Sargodha cities. In contrast, the operator, regarding billing-related issues (overcharging/tariff), registered 25% complaints of total complaints from Jauharabad, Rawalpindi, Islamabad, Karachi, and Faisalabad.
According to Wikipedia, the success of Grammeenphone of Bangladesh lead to an increased focus on Asia, with successful entries into Malaysia, Thailand, Pakistan, and Myanmar. Telenor also entered India but had to withdraw from that market in 2017 with substantial losses.
