118 – Pakistan New Unified Electricity Complaints Helpline
The Ministry of Energy (Power Division), Government of Pakistan, has launched 118, a nationwide, all-in-one helpline designed to make electricity complaint management simple, fast, and reliable for every consumer in Pakistan.
For the first time, all electricity-related complaints, whether from DISCOs, rural feeders, or urban grids, can be reported through one unified platform. This system directly connects citizens to modernized complaint centres, ensuring quicker response times and transparent tracking.
Read More: How to Check and Pay IESCO Bill Online
Why 118?
1. Unified & Easy to Remember
No need to search for multiple numbers or visit offices. Dial 118 from anywhere in Pakistan for any electricity issue.
2. All-in-One Solution
Consumers can register issues related to:
Power outages
Line faults
Voltage fluctuations
Billing complaints
Meter issues
Transformer faults
Any urgent safety concern
Everything is routed to the right department instantly.
3. Zero Balance Required
Mobile users can call 118 even without balance if they have a subscribed to a package, ensuring access for everyone, especially low-income and rural households.
4. Faster, More Accountable Service
Each complaint is logged digitally and forwarded to the relevant DISCO. The process is monitored directly by the Power Division to ensure timely redressal and reduce delays.
5. End of the ‘Sifarish’ System
118 bypasses informal networks. No more running after linemen or calling contacts,complaints are handled professionally and transparently through a regulated system.
Goal of the 118 Helpline
To strengthen public trust, modernize complaint handling, and ensure every citizen receives timely support, whether it’s a local line issue or a major outage.
118 marks a major step towards better governance, efficient service delivery, and citizen-centric reform in Pakistan’s power sector.
