IESCO Launches Multi-Language Digital Support
Chief Executive IESCO, Engineer Ch Khalid Mahmood, said the launch of 118 new advanced services by the Prime Minister and Federal Minister for Energy marks a major development.
Ch Khalid Mahmood added that the initiative represents a revolutionary and consumer-friendly step for Pakistan’s power sector.
Through these digital services, consumers can register complaints about power faults, load shedding, voltage issues, new connections, and other matters free of cost.
These services are available in seven languages, including English, Urdu, Punjabi, Saraiki, Pashto, Balochi, and Sindhi.
Consumers can lodge their complaints within 30 seconds by calling 118 or by sending an SMS to 8118, and can also digitally monitor the progress of their registered complaints.
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The IESCO Chief Executive added that consumers must provide accurate details, including their mobile number and CNIC number, to benefit from these digital services.
He said they must also share their connection ownership status, whether they are the owner or a tenant, with IESCO staff.
Consumers can also upload this information themselves by visiting IESCO’s official website at www.iesco.com.pk.
For further informations and assistance consumers may contact their respective Sdo office and Customer Service Center
